704-755-4008
704-755-4008
1
How can I schedule a cleaning service?
* Scheduling a cleaning service is easy!
Simply request a quote and call or text to book your appointment at your convenience.
2
What is your pricing structure for cleaning services?
Our pricing is tailored to your specific square footage of your home or to your specific needs. Contact us for a personalized quote.
3
Do I need to provide cleaning products?
We bring our own cleaning products and equipment, to ensure a thorough and professional cleaning experience. We will allow our customers to provide cleaning products but will need to chat about your needs before.
4
Are your cleaning products eco-friendly?
Yes, we prioritize environmentally friendly cleaning solutions to promote a healthier home and planet!
5
How can I provide feedback on your services?
You can email us: admin@maidtoclean.pro
You can call or text us:
704-755-4008
You can leave a great review:
on our Facebook page
6
What COVID-19 safety measures do you have in place?
We follow strict safety protocols to protect both our customers and staff. These measure include regular sanitization and practicing social distancing.
7
What is your cancellation and rescheduling policy?
Cancellation Notice: We understand that unforeseen circumstances may arise. To cancel a scheduled cleaning appointment, please provide at least a 3 days (72 hours) notice without penalty.
Rescheduling request: You may reschedule your cleaning appointment without incurring any additional fees if you notify us at least 72 hours (3 days) before original appointment.
LATE cancellation/rescheduling: You may be subject to a fee equal to your cleaning price if not made within the time limit set above.
Exceptions: are considered on a case-by-case basis, taking into account emergency situations.
Contact Information: To cancel or reschedule, please contact our customer service team at 704-755-4008
8
Are your cleaning products eco-friendly?
Yes, we prioritize environmentally friendly cleaning solutions to promote a healthier home and planet!
9
Can I view reviews from past clients?
Yes, you can find reviews from our satisfied clients on our facebook page.
10
Do you offer any satisfaction guarantees?
Yes! Customer satisfaction is our priority. If you're not satisfied, please contact us, and we'll address your concerns promptly.
11
What services does your company offer?
Please see our services tab! We are adding and changing things out often and that tab will be updated often to ensure the most up to date information.
12
What payment methods do we accept?
Cash, Venmo, Cashapp, Zelle
Payments are expected right after service is complete. Payments not made same day of service will be charged a daily late fee.
Non-payments will be reported and filed with local authorties as theif of service and legal action maybe taken.